![]() ![]() The updated ScreenSteps Browser Extension gets us even closer to realizing that vision and I am so proud of the work our team has put into our latest upgrade. □ We were just trying to create a better version of the sticky note - just the instructions you need, right when and where you need them. The machines were so complex to use, and the manuals so inaccessible that the ultrasound technicians had taken it upon themselves to create their own version of "contextual help" by writing down the steps to the procedures that they most often had to follow.Īnd that was really the genesis for the idea that eventually became ScreenSteps. I remember seeing this $200K, state-of-the-art ultrasound machine covered in sticky notes. Or, if you're not ready to talk to someone. To talk to a specialist, schedule a ScreenSteps demo today. So if you have a project or an event coming up where you need step-by-step tutorials, give ScreenSteps a try. They had some major training challenges that were impacting sales.īefore we started building a solution, we studied how the vendor was training their customers and how their customers were using the machines. ScreenSteps is optimized for creating step-by-step tutorials with visual screenshots. #knowledgebase #knowledgemanagement #contentcertificationĪ small, commonly used office supply inspired the creation of ScreenSteps.Īlmost 20 years ago, Trevor and I started in this business by providing e-learning solutions for 3D ultrasound manufacturers. If it's time for your knowledge base's routine check-up, use the tips in the ScreenSteps July newsletter to keep your articles accurate, relevant, and healthy. It's an ongoing process, but Content Certification has definitely simplified it. It was certainly time for us to weed the garden. When we went through the initial certification of our internal knowledge base, we deleted around 200 articles! Once you start using it, you will be surprised how much you can get rid of. That is why we have spent significant time over the last year developing tools that help you ensure that your content is accurate, relevant, and healthy.Ĭontent Certification, as an example, gives you visibility into which articles need to be reviewed or even removed. Once that happens, you might as well not have a knowledge base at all. This is the biggest danger your knowledge base adoption can face.īecause, if your employees or customers consistently find outdated information, they learn they can't trust your knowledge base. The reality is that in most well-established knowledge bases there is a lot of content that is outdated and no longer useful. If you're like most organizations, it's probably been way too long. When was the last time you reviewed your knowledge base content for accuracy and helpfulness? ![]()
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